1. Introduction

Welcome to Twisted Networx ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website twistednetworx.com and our services. By accessing or using our website and services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

2. Services

We provide managed IT services, including but not limited to network management, cybersecurity, cloud services, and technical support. Our services are designed to help businesses manage their IT infrastructure efficiently and securely.

3. User Responsibilities

As a user of our services, you agree to:

  • Provide accurate and complete information when creating an account or using our services.
  • Maintain the confidentiality of your account information and notify us immediately of any unauthorized use.
  • Use our services in compliance with all applicable laws and regulations.
  • Not engage in any activity that could harm our services or interfere with other users' access to our services.

4. SMS Messaging

4.1 SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

4.2 Types of SMS communications:

  • If you have consented to receive text messages from Twisted Networx, you may receive messages related to the following:
    • Appointment reminders
    • Follow-up messages
    • Billing inquiries
    • Promotions or offers (if applicable)

Example: "Hello, this is a notice that your support ticket issue has been resolved. Reply STOP to opt out of SMS messaging at any time."

4.3 Message Frequency:

Message frequency may vary depending on the type of communication. For example, you may receive up to [5] SMS messages per week related to your [appointments/billing, etc.].

Standard Messaging Disclosures:

  • Message and data rates may apply.
  • You can opt-out at any time by texting "STOP."
  • For assistance, text "HELP" or visit our [Privacy Policy] and [Terms and Conditions] pages.
  • Message frequency may vary.

4.4 Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

4.5 Opt-In Method:

You may opt-in to receive SMS messages from us in the following ways:

  • Verbally, during a conversation
  • By submitting an online form
  • By filling out a paper form

4.6 Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

4.7- Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at support@twistednetworx.com

5. Payment and Billing

You agree to pay all fees and charges associated with your use of our services in accordance with the billing terms in effect at the time a fee or charge is due and payable. We reserve the right to change our fees and billing methods at any time.

6. Intellectual Property

All content, trademarks, service marks, logos, and other intellectual property displayed on our website and services are the property of Twisted Networx or their respective owners. You may not use, reproduce, or distribute any content without our prior written permission.

7. Limitation of Liability

To the fullest extent permitted by law, Twisted Networx shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

  • Your use or inability to use our services.
  • Any unauthorized access to or use of our servers and/or any personal information stored therein.
  • Any interruption or cessation of transmission to or from our services.
  • Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our services by any third party.

8. Changes to These Terms

We may update these Terms from time to time. We will notify you of any changes by posting the new Terms on this page. You are advised to review these Terms periodically for any changes. Changes to these Terms are effective when they are posted on this page.

9. Contact Us

If you have any questions about these Terms, please contact us:

For more information, please visit our https://www.twistednetworx.com/privacy-policy/ page.