|
If you are the IT support manager for a business with multiple locations and hundreds of computers to maintain, a remote access solution that you can trust is a great way to work more effectively. Our solution addresses this ability by allowing you to choose one or more key personnel who can remotely access all the computers in your network, no matter where they are on the globe.
Professional Services for System Administrators
System administrators will love the wealth of features available at their fingertips. Administrators have as much or as little control over the network computers as is required. If requested, the administrator can have the exact same access we have ourselves, virtually eliminating the need for outside support costs. Take a look below at some of the features available to you below.
Experience the benefits of remote support
- Increase Productivity Keep IT running smoothly. Provide support from anywhere, no matter where an end user resides. Whether it’s a salesperson in the field or a remote desktop across the globe, you’ll gain immediate access to systems and reduce downtime.
- Cut Costs Do more with less. Our application enables you to better use your time and accomplish more with the same staff. You’ll fix more problems from one location to reduce on site visits. And because it’s Web-based, there’s no need to invest in a platform that requires additional hardware.
- Provide Superior Service Boost the value of your organization. Monitor and maintain your system to identify issues before they become major problems: address server capacity before storage reaches its limit, or schedule routine maintenance during off-peak hours. Whatever your criteria, our service sets the standard for proactive remote systems management.
Prevent Issues Before They Occur
Our system acts as a first line of defense and sends alerts to IT staff before issues have an impact on critical systems.
- Performance Monitoring: Set your dashboard to monitor critical computer data, such as CPU and memory load, disk space, and hardware performance.
- Inventory Tracking: Quickly check software compliance and licensing dates, run accurate hardware/software configuration analysis and discover unauthorized installations.
- Threshold Alerts: Pre-define events and receive alerts by email immediately if issues arise.
- Task Scheduling: Save time by scheduling routine tasks to occur automatically.
- System On/Offline Alerts: Get notified when systems go offline, such as servers, or when they come online, such as remote laptops.
Centralize Systems Management
- One-to-many Control: Manage remote computers from a centralized interface. Deploy the support program, create groups, monitor performance, generate alerts, and assign tasks for many computers at once.
- Multi-administrator Handling: Enable unlimited administrators to manage computers via multiple permission levels.
- Comprehensive Reporting: Quickly analyze system details to identify concerns and opportunities.
- One-Click Deployment (Domain Users): Deploy the application to any number of computers at once. Email users a link that they click; set up is automatic. Eliminate the time and tedium of machine-by-machine installs and the need for physical computer access.
- Flexible Computer Management: Group computers by user, department, importance, location or other criteria for easier systems management.
- Customizable Preferences: Adjust the settings of preferences that best suit your needs: from colors to ports to log settings and remote control options. Quickly replicate and distribute preference settings to groups of computers.
- Accessible via the Network Console: This companion tool and intuitive user interface provides one click direct access to computers for a logical grouping of users and computers.
Simplify Remote Systems Management
Manage and support remote desktops, laptops, and servers from any location
Our remote support package features all the tools needed to proactively manage remote systems and solve problems quickly if they arise. There’s virtually no user interruption – administrators work on unattended computers or in the background so end users remain productive during support sessions.
- Proactive Remote Systems Management: Monitoring, alerts, scheduling and inventory analysis streamline everyday tasks
- Real-time Problem Resolution: On-demand diagnostic toolkit and unattended systems access
- Remote Deployment: One click deployment for automatic set up
- Web-based Functionality: Access systems anytime, anywhere
- Firewall-friendly Technology: Instantly negotiate firewalls to support remote desktops, laptops and servers
- 100% Secure Support: Layered 256-bit SSL encryption, Windows authentication, IP lockout and RSA SecurID assure safe support administration
Solve Problems Faster
Our support system includes all the tools needed to quickly diagnose and solve problems without interrupting or relying on end users.
- Comprehensive Diagnostic Toolkit: User manager, drivers, registry editor, event viewer and reboot features provide additional management tools while background and unattended access virtually eliminate end user downtime.
- Dashboard View: Quickly analyze system health with a snapshot of critical computer data.
- Remote Control: Gain fast access to remote systems with hosted peer-to-peer connections.
- File Transfer: Easily transfer files between local and remotely accessed computers.
- Mini Meeting: End users can initiate a support request through a secure link.Control the computer simultaneously with the end user for enhanced collaboration and training.
|
